Frequently Asked Questions

Everything you need to know about shopping with Union Los Angeles.

How long does it take for my order to ship?

Orders are typically processed within 2-4 business days. During high-volume release periods, processing may take up to 7-10 business days. You will receive a tracking number via email once your order has been dispatched.

What is your return policy?

We accept returns on unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please note that all 'Launch' products, including limited-edition sneakers and collaboration items, are Final Sale and cannot be returned or exchanged.

Do you ship internationally?

Yes, Union Los Angeles ships to most countries worldwide. International customers are responsible for all customs duties, taxes, and fees imposed by their respective countries at the time of delivery.

Can I cancel or modify my order after it has been placed?

Due to our rapid fulfillment process, we are unable to modify or cancel orders once they have been submitted. Please double-check your sizing and shipping address before completing your purchase.

Are the products on your site authentic?

Absolutely. Union Los Angeles only sells 100% authentic products. We source our inventory directly from the brands and authorized distributors to ensure the highest quality and legitimacy of every item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay. Secure encryption is used to protect your financial information during every transaction.